Do not disconnect the monitor, keyboard, mouse, or power cord. From the Start screen, type recovery manager , and then select HP Recovery Manager from the search results. If you are prompted for an Administrator password or confirmation, type the password or provide the confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
Under Help , click Windows System Reset. Read Your apps will be removed , and then click Next. If you continue to Reset the PC, you won't be able to undo, or go back, to a previous version of Windows. Under Help , click Windows Recovery Environment. Click OK. The system reboots into the Windows Recovery environment. Click Recover without backing up your files , and then click Next.
Read the System Recovery information. To proceed, click Next. The computer restarts. Follow any on-screen instructions and do not interrupt it during the process. The computer might restart a number of times during the recovery process.
Insert the media and use the following instructions. Turn on the computer and immediately press the Esc escape key repeatedly, about once every second, until the Startup Menu opens. Press F9 to open Boot Device Options. This screen only displays for seconds and if no key is pressed, the system boots normally into Windows.
When recovery starts, continue using the steps to complete recovery. The option should be Factory Reset. Click Next. To recover your system without backing up your files, the files should already be backed up and saved. To continue, if you have backed up your files, click Recover without backing up your files , otherwise click Back up your files first recommended.
After all files are copied to the hard drive, on the Factory Image preparations screen, you are asked if you have received a Supplemental Recovery Disc. When the Recovery preparation is complete window is displayed, perform the next step, depending on your recovery media:.
The computer might go through several Software Installation screens; this is normal, please do not turn off your computer during this process. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up. Protect your computer by reinstalling any virus and security software that was installed before the system recovery. Create recovery media To create the recovery media now, use the following instructions.
Only one set of media can be created, so if it has already been created, you cannot create another one. Search for and open HP Recovery Manager. Click I Accept to the notification that only one set of recovery media can be made. If the size of the USB drive is larger than 32 GB, the extra size on the flash drive might not be usable after the recovery media is created.
Please be aware that all data on the selected USB flash drive is lost after the recovery media is created. Select whether to create the recovery media on a USB flash drive or CDs and follow the on-screen instructions.
Factory reset using media you created If you created your own recovery media, you can use it to perform a Factory Reset on your computer. Failure to backup your files results in loss of files and information. After backing up your files, use the following instructions to use the media you created to recover your computer. For detailed instructions, see Disabling Secure Boot in Windows 10 for this document. When prompted to run Recovery Manager from the hard drive or from media , select Run program from media , and then click Next.
Select Factory Reset to erase all the data and information from the hard drive and restore it to the original factory condition. Then click Next. Proceeding without backing up your files results in lost files and information. If you still have not backed up your files, select Backup your files first recommended and follow the on-screen instructions.
The recovery preparation is complete. Click Continue to proceed. System recovery using media you created To recover your system with the media you created, use the following instructions.
For detailed instructions, see the Disabling Secure Boot in Windows 10 in this document. Select System Recovery to erase all the files from the hard drive and restore it to the original factory condition. Select Recover without backing up your files and then click Next. If you are using recovery discs, follow the on-screen instructions by inserting the next disc as prompted.
Do not click Cancel. Click Continue when the recovery preparation is complete. Do not turn off your computer during this process. The computer might go through several Software Installation screens. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
If you are able to boot from the Recovery media or not, it is very important to reverse the changes made in the BIOS , this means you need to load the BIOS default settings. Otherwise this may cause instability in the system when making updates recommended by HP.
Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens. Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. I hope the Windows 7 license key is still legible on the label attached to bottom of laptop? I always covered mine with clear tape to protect it. I didn't know anything about recovery disks when I got this laptop, although I should probably ask mom and make sure she didn't make one.
What I assume is the license key is definitely illegible. I'll be sure to put tape over it on my new one. Good idea to check with your mom. Usually a popup will remind you to make Recovery Discs soon after setting a new machine up. She may have made the set and put it away. I would definitely check with the shop and find out how they installed Windows on the new hard drive. My guess would be a plain Windows 7 dvd. The key may have still been legible when they repaired it. On the newer laptops the license key is embedded in BIOS so no need for tape.
Well, I now know why they didn't use the HP materials when they replaced the hard drive. Apparently it "never works", so they don't even try anymore Thanks for your help, it sounds like I'm basically SOL on the idea of being able to do a factory reset on this machine. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Use the right arrow key to select the System Configuration menu, use the down arrow key to select Boot Options , and then press Enter.
Use the down arrow key to select Secure Boot , and then press Enter. Use the down arrow key to modify the setting to Disable , and then press Enter. Use the arrow keys to select Legacy Support , and then press Enter. Use the arrow keys to modify the setting to Enable , and then press Enter. Press F10 to accept the changes and exit or use the left arrow key to select the Exit , use the down arrow key to select Exit Saving Changes , and then press Enter to select Yes.
Type the code that displays on the screen, and then press Enter to confirm the change. Desktops Disable secure boot on desktop computers. Use the right arrow key to select the Security menu , use the down arrow key to select Secure Boot Configuration , and then press Enter.
Press F10 when the Secure Boot Configuration window displays. Use the down arrow key to select Secure Boot , and then press the left or right arrow keys to modify the setting to Disable. Use the up arrow key to select Legacy Support , and then press the left or right arrow key to modify the setting to Disable. Press F10 to accept the changes and exit. Then press Enter or use the left arrow key to select File , use the down arrow key to select Exit Saving Changes , and then press Enter to select Yes.
Type the code that displays on the screen , and then press Enter to confirm the changes. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.
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